Terms & Conditions
Junius Health Limited
Website Terms and Conditions
Last updated April 20, 2022
1. These terms
1.1. What these terms cover.
These are the terms and conditions for your use of our website, and the information resources on it.
1.2. Why you should read them.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how you and we may change or end the agreement between us, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.
1.3. By using our site you accept these terms.
1.4. There are other terms that may apply to you.
- Our terms and conditions of business, https://wearejunius.com/pages/terms-conditions, which set out the basis on which we will supply products to you.
2. Information about us and how to contact us
2.1. Who we are.
We are Junius Health Limited a company registered in England and Wales. Our company registration number is 10067973 and our registered office is at Calder & Co, 30 Orange Street, London, WC2H 7HF. Our registered VAT number is 246 5448 87
2.2. How to contact us.
You can contact us by telephoning our customer service team at 020 7157 9862 or by writing to us at email@example.com or by post to: Junius Health Limited, 30 Orange Street, London, WC2H 7HF United Kingdom.
2.3. How we may contact you.
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4. "Writing" includes emails.
When we use the words "writing" or "written" in these terms, this includes emails, but excludes fax.
3.1. We amend these terms from time to time.
Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 27th September 2021.
3.2. We may make changes to our site.
We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities.
3.3. We may suspend or withdraw our site.
Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
3.5. How you may use material on our site.
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
3.6. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
3.7. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
3.8. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).
3.9. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
3.11. Do not rely on information on this site.
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
3.12. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
3.13. The information on our website is not intended and should not be deemed medical or other health-related professional advice, diagnosis or treatment, nor are the services intended as a substitute for medical or professional advice, diagnosis or treatment. please consult a doctor or other professional healthcare provider prior to starting any new or changed diet or exercise program.
3.14. Use of website and products by minors.
Although our products are suitable for use by young adults, our website is not structured to attract persons under the age of 18 years.
3.15. We are not responsible for websites we link to.
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
3.16. We have no control over the contents of those sites or resources.
3.17. Our responsibility for loss or damage suffered by you from use of the site.
Whether you are a consumer or a business user:
- We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
- Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out below in our Terms and conditions of supply.
If you are a business user:
- We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
- We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, our site; or
- use of or reliance on any content displayed on our site.
- In particular, we will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.
If you are a consumer user:
- Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
- If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.
3.20. We are not responsible for viruses and you must not introduce them.
We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
3.21. Rules about linking to our site.
- You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
- You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
- You must not establish a link to our site in any website that is not owned by you.
- Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
- We reserve the right to withdraw linking permission without notice.
- If you wish to link to or make any use of content on our site other than that set out above, please contact firstname.lastname@example.org.
4. Our trade marks are registered. "JUNIUS®", " THE SCIENCE OF FOOD®", “POW®”, “ZEN®”, “SPA®”, “ZIP®”, “ZAP®”, “FAB®” AND “REV®” are UK registered trade marks of JUNIUS HEALTH LIMITED. You are not permitted to use them without our approval.
5. How we may use your personal information
5.1. How we may use your personal information.
6. Other important terms
6.1. Which country's laws apply to any disputes?
6.3. We may transfer this agreement to someone else.
We may transfer our rights and obligations under these terms to another organisation. [We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract OR We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within [PERIOD] of us telling you about it and we will refund you any payments you have made in advance for products not provided].
6.4. You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee).
You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
6.5. Nobody else has any rights under this contract (except someone you pass your guarantee on to).
This contract is between you and us. No other person shall have any rights to enforce any of its terms[, except as explained in clause 5.4 in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms].
6.6. If a court finds part of this contract illegal, the rest will continue in force.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
6.7. Even if we delay in enforcing this contract, we can still enforce it later.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
6.8. Which laws apply to this contract and where you may bring legal proceedings.
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
Terms and conditions of supply of goods
1. Status of these terms and conditions
These terms and conditions set out the basis on which we will supply you with goods. They are to be read in conjunction with the terms of our website use, and in particular, clause 5.
1.2. Your consumer rights are unaffected.
Nothing in these terms and conditions affects your statutory rights as a customer. To find out more about these, contact your local Trading Standards Office (www.tradingstandards.gov.uk) or Citizens Advice Bureau (www.citizensadvice.org.uk).
2. Our contract with you
2.1. How we will accept your order.
Our acceptance of your order will take place when you received your order confirmation, at which point a contract will come into existence between you and us. We reserve the right to reject any offer to purchase by you at any time. If we are unable to fulfil your order following an email acceptance, we will contact you as soon as reasonably practicable by email or telephone.
2.2. If we cannot accept your order.
f we are unable to accept your order, we will inform you of this by email and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because the payment method was not accepted by our system, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. We cannot accept an order until full cleared payment is received.
2.3. Your order number.
We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
2.4. We only sell to the UK.
Our website is solely for the promotion of our products in the UK. Unfortunately, we do not [accept orders from OR deliver to] addresses outside the UK at this time.
We will accept fortnightly and monthly subscription orders made by users. Orders placed under this order type can be cancelled and paused at any point via the account area [linked to the customer's order number].
Customers can choose between fortnightly and monthly subscription deliveries when ordering a subscription. Once processed, you will be invited to manage and access your subscription via an account. In this space, you can see upcoming shipments, change your delivery plans, and even pause or cancel. All subscriptions are processed from the day of the purchase- with money being taken for the goods on a monthly or fortnightly basis as per your agreed subscription order. We have a standard 8-day policy to amend any deliveries as per these terms and conditions.
3. Our products.
Our products are not intended as a substitute for medical or professional advice, diagnosis or treatment. Please consult a doctor or other professional healthcare provider prior to starting any new or changed diet or exercise program.
3.2. Products may vary slightly from their pictures.
The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
3.3. Product packaging may vary.
he packaging of the product may vary from that shown in images on our website.
4. Your rights to make changes
We can accept changes to orders or cancellations up to 48 hours before a delivery is dispatched. If you wish to cancel or amend an order, please email us at email@example.com with your order reference as soon as you can. We can reallocate your delivery (within 1 calendar month) or issue a refund if required.
5 Our rights to make changes.
5.1. Minor changes to the products.
We may change the product:
- to reflect changes in relevant laws and regulatory requirements – this may impact the labelling of the products and/or the contents; and
- to implement minor technical adjustments and improvements, for example to make adjustments to a product’s recipe. These changes will not affect your use of the product.
5.2. More significant changes to the products and these terms.
In addition, as we informed you in the description of the product on our website, we may make other changes to the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.
6. Providing the products.
6.1. Delivery costs.
The costs of delivery will be as displayed to you on our website.
6.2. When we will provide the products.
[During the order process we will let you know when we will provide the products to you.]
6.3. We are not responsible for delays outside our control.
f our supply of the products is delayed by an event outside our control we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. If our third party delivery company fails to deliver the goods on time, due to their fault, we may ask you to dispose of the products and send you them again.
6.4. If you are not at home when the product is delivered.
If no one is available at your address to take delivery, we can leave them in a designated delivery place or with a neighbour on the delivery day. Our products are chilled (supplements are ambient) and must be refrigerated as soon as possible upon delivery. We strongly advise you to arrange for someone to be available to take delivery of the products within your delivery window.
6.5. When you become responsible for the goods.
A product which is goods will be your responsibility from the time we deliver the product to the designated address.
6.6. When you own goods.
You own a product which is goods once we have received payment in full.
6.7. Chill the products when you receive them.
It’s very important that once received, your chilled bottles are removed from the delivery box and refrigerated as soon as possible. They will come with an ice pack so can be left in a designated safe place or with a neighbour however we would advise that you are available to accept goods at your allocated delivery window.
6.8. Reasons we may suspend the supply of products to you.
We may have to suspend the supply of a product to:
- deal with technical problems or make minor technical changes;
- update the product to reflect changes in relevant laws and regulatory requirements;
- make changes to the product as requested by you or notified by us to you (see clause 5).
6.9. Your rights if we suspend the supply of products.
We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
7. Returns of defective products
Please check your delivery promptly and let us know if there are any defects within 24 hours of delivery otherwise you will be deemed to have accepted the goods and we will unfortunately be unable to refund or replace any items. Our products are considered to be perishable and not appropriate for re-sale. You can email us at firstname.lastname@example.org with any questions.
8. Our rights to end the contract
8.1. We may end the contract if you break it.
We may end the contract for a product at any time by writing to you if:
- you do not make any payment to us when it is due and you still do not make payment within 5 days of us reminding you that payment is due;
- you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, delivery address; or
- you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.
8.2. You must compensate us if you break the contract.
If we end the contract in the situations set out in clause 8.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
8.3. What happens if we got the price wrong.
It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
8.4. When you must pay and how you must pay.
We accept payment with all major credit cards. For goods, you must pay for the products before we dispatch them.
8.5. What to do if you think an invoice is wrong.
If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
9. Our responsibility for loss or damage suffered by you
9.1. We are responsible to you for foreseeable loss and damage caused by us.
f we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
9.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights; and for defective products under the Consumer Protection Act 1987.
9.3. We are not liable for business losses.
We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.